Is this product genuine?

The first thing to check is whether it was purchased through a genuine reseller of ours. You can find a list of our genuine resellers - https://www.e3d-online.com/pages/resellers#  

If it was ordered from a website that's not on this list, it doesn't necessarily mean that the product isn't genuine, as some of our resellers have their own resellers which may not be listed. In this case, you should contact us on our contact form with pictures of the product. - https://e3d-online.zendesk.com/hc/en-us