To combat fraudulent transactions, we verify the billing address records linked to your bank or credit card against the entered billing address and postal code.
If the billing address postal code of the payment method doesn’t match what you bank has on file, the charge will not go through but may still show as a “pending” transaction. You will need to speak to your bank regarding this issue.
If this hasn’t been the case please provide us your E3D account email, Postal/Zip Code, the amount, and date and time of your transaction and we shall investigate this for you.
You can do this with our contact us form - https://e3d-online.zendesk.com/hc/en-us