If you have changed your mind following your order, the returned product has to be unused, and in a condition enabling us to sell the product as new.
This also needs to be authorised within 30 days following the date of delivery of the ordered product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- We will not refund or exchange the product.
- We may retain the returned product until you pay any return shipping amounts we may charge for redelivery of the return product.
Please note, products that are cut to length such as PTFE tubing and belt are not eligible for return.
Once E3D-Online have been informed and accepted the return, it is your responsibility to label the box with your E3D Return Order Number and that the paperwork provided for the return is in the box.
Orders that are to be returned to E3D-Online must be sent through a tracked shipping service. A tracking number must be provided to E3D-Online no later than 7 days after the return has been accepted. E3D-Online will not accept liability for any items lost in shipping or cost associated with Shipping or Duties.
Once a compliant return has been accepted E3D online will aim to process the return in 5 working days, however, additional time may be required due to operational constraints.
Should an unauthorised or unlabelled return arrive at E3D-Online, please be aware that this will affect the processing time of the return significantly.