Return material authorization (RMA) for exchange or refund/credit, due to any manufacturing defects.
To obtain a refund/replacement or credit note for these products
We will need to verify the faulty products, to do this we will require the following information:
- The PO numbers
- The E3D order numbers
- Images/videos of the faulty products
- The SKU of each product
- Details of the fault
This needs to be done at the time of the RMA, so we can deal with each inquiry at the point of the issue.
We appreciate your co-operation with this.
Please utilize the guide here.