Please direct your customer to us here, and ask them to provide the following information:
- A description of the issue
- Any relevant images/videos of the product(s)
- The order invoice
- Revo serial number (printed on wiring sleeve)
- Revo batch number (printed on the box ‘E3DXXXXX’)
Our support team will then be able to assist in the troubleshooting or replacement of products.
Please utilize our help centre for compliance documentation and product drawings as necessary:
https://e3d-online.zendesk.com/hc/en-us
These can be found in the Revo subheadings of this page.
Our team will then be able to assist in the troubleshooting/replacement stage.