What happens if I refuse to pay the import fee?
If you have refused to pay the import fee for your order this will then be returned to sender, and you will be liable for the return shipping cost as well as any charges that E3D incur with this package.
Should you wish for your package to be resent, then you will also need to pay for the reshipment cost.
Is there any way to find out how much I will be charged for the import?
Should you wish to check the estimated import charge that you may receive, this can be done by clicking here.
If your Country is not on the list at the above link you will need to contact your local authority for further details, they will be able to provide you with the relevant information for importing to your location.
Please Note: Although this calculator will provide you with an estimated charge amount this is in no way a contractual guarantee of what you will be charged, E3D has no control over these fees and therefore they could both increase and decrease at any point.
Do I have any alternative purchasing options to avoid import fees?
E3D has a wide range of genuine and approved resellers based all over the world, you will therefore most likely have a domestic or local alternative purchasing option. A benefit of purchasing from a reseller is that there will be no hidden fees such as import duties and tax.
Please Note: Although some resellers may have a slightly inflated price compared to the E3D website this is most likely because they have already paid for the import fees and tax associated with their stock.
A full list of E3D Resellers can be found here.
I need a copy of my VAT Invoice; how can I request this?
Further details can be found on how you can request a copy of your VAT Invoice by clicking here.
I need a copy of my Commercial Invoice; how can I request this?
Further details can be found on how you can request a copy of your Commercial Invoice by clicking here.
I still require assistance.
If you still have a question or require any further assistance, please contact the Customer Support Team by clicking here.