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  1. E3D Help Centre
  2. General Support

General Support

E3D Policies

  • Privacy Policy
  • Shipping Policy
  • Refund Policy
  • Terms of Service

General FAQs

  • Checking Product Availability and Stock Notifications
  • Image Standards Guide and FAQ's
  • Do you offer Sponsorship?
  • Is this product genuine?

Sales Enquiry

  • What payment methods are there?
  • How should my PO look?
  • What is the onboarding process?
  • How can I become a reseller?
  • How can I support my customer with troubleshooting their Revo unit?
  • RMA products, please provide a refund.
See all 14 articles

My E3D Account & Orders

  • Missing Items from My Order
  • Can I Combine Multiple Orders?
  • Can I amend my order?
  • Can I add to my Order?
  • Can I Cancel my Order?
  • Update My E3D Account Email Address
See all 9 articles

Warranty & Returns

  • Refund Policy
  • Damaged & Faulty Items
  • Can I return my item as I don't require it anymore?
  • I would like to Return my Item and I have used it but I don't require it anymore can you help?
  • Can I use a 3rd Party Product with my E3D Parts?

Payments & Invoices

  • Available Payment Methods
  • How to request a Commercial Invoice for an order
  • My card has been charged but my order is showing as not being processed
  • How to request a VAT Invoice for an order
  • Can E3D-Online declare a different cost on my invoice?

Shipping & Customs

  • Customs Payment Information
  • UK Delivery & Shipping Methods
  • Customs Payments FAQ'S
  • Can I collect my order?
  • EU Delivery & Shipping Methods
  • Rest of The World Delivery & Shipping Methods
See all 8 articles
E3D Help Centre