General Support

E3D Policies

• Privacy Policy
• Shipping Policy
• Refund Policy
• Terms of Service

General FAQs

• Checking Product Availability and Stock Notifications
• Image Standards Guide and FAQ's
• Do you offer Sponsorship?
• Is this product genuine?

Sales Enquiry

• What payment methods are there?
• How should my PO look?
• What is the onboarding process?
• How can I become a reseller?
• How can I support my customer with troubleshooting their Revo unit?
• RMA products, please provide a refund.

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My E3D Account & Orders

• Missing Items from My Order
• Can I Combine Multiple Orders?
• Can I amend my order?
• Can I add to my Order?
• Can I Cancel my Order?
• Update My E3D Account Email Address

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Warranty & Returns

• Refund Policy
• Damaged & Faulty Items
• Can I return my item as I don't require it anymore?
• I would like to Return my Item and I have used it but I don't require it anymore can you help?
• Can I use a 3rd Party Product with my E3D Parts?

Payments & Invoices

• Available Payment Methods
• How to request a Commercial Invoice for an order
• My card has been charged but my order is showing as not being processed
• How to request a VAT Invoice for an order
• Can E3D-Online declare a different cost on my invoice?

Shipping & Customs

• Customs Payment Information
• UK Delivery & Shipping Methods
• Customs Payments FAQ'S
• Can I collect my order?
• EU Delivery & Shipping Methods
• Rest of The World Delivery & Shipping Methods

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