Following the completion of Brexit in early 2021 E3D no longer charges VAT checkout. This is instead now handled at the point of import by your local authority. Please find guidance below regarding customs clearance and duties.
Please Note: Information on taxes and pre-payments are the same regardless of shipping method (FedEx and Royal Mail)
Prior to Brexit, customers were charged 20% VAT by E3D at checkout. After Brexit, E3D no longer charges for VAT at checkout. Instead, it’s charged by the country to which goods are shipped to.
E.g., If you live in Germany, 19% VAT will be added to your order at the point of import.
If you have a VAT number registered with E3D (if you do not have your VAT number registered with E3D and require this, please contact the Customer Support Team by clicking here.) this will be printed on your commercial invoice for import.
You will need to speak to your local authority about how this works in your country as all are different. Some countries are charging the VAT at the point of import which needs to be claimed back by yourself whilst other countries are 0 ratings this.
If you are unsure about any charges that you have been billed for please contact the Customer Support Team by clicking here and providing a copy of the document in question along with your order number.
If your order value is over your country's free goods threshold, additional duties will also be applied to your invoice. Further information can be found through your local authority.
(Direct payment processing) – This is a fee that's applied to allow the release on shipments and payment of customs charges. Each country is different.
In some cases, handling fees are being applied by Local Postal Authorities and are not inclusive of the shipping charge. For more information, please contact your local Postal Service.
You can find information here about additional charges, if applicable.
Frequently asked questions
Please click here for details of our frequently asked questions regarding Customs and payments.
I still need support
If you still have a question or require any further assistance, please contact the Customer Support Team by clicking here.